Advice & advocacy
Our Advice and Advocacy team provide advice, information and support on a variety of issues and help our service users to access their rights and entitlements. Our organisation is registered with the Office of the Immigration Services Commissioner (OISC) to provide advice on asylum and protection matters.
WHO IS THE SERVICE FOR?
Our doors are open to all, however, our advice service is primarily for those in the asylum process. We will meet with anyone that comes to our drop-in or phones our helpline and will refer people to other services as appropriate.
HOW DO I REFER A CLIENT?
No referral is required and anyone who requires help can call our helpline. If you would like to email on behalf of a client, you can send referral details to firstname.lastname@example.org and we will arrange for a caseworker to contact them.
HOW DO I SPEAK TO AN ADVISOR?
At the moment our office is closed. To speak to an advisor or book an appointment, please call us on our free phone line: 0800 310 0054. See below for opening times.
WHAT DO THE ADVICE AND ADVOCACY TEAM DO?
- Advice on support options available
- Applying for Home Office support, including helping with gathering destitution evidence for the application
- Appealing refusals or discontinuations of Home Office support applications
- Help with accessing emergency accommodation
- Help with problems with ASPEN cards or other asylum support related issues
- Applications for destitution grants
- Finding foodbanks in your local area
- Free food parcels for people who are destitute
- Accessing English classes
- Accessing social groups
- Accessing healthcare
- Finding volunteering opportunities
- Finding an immigration solicitor
- Orientation advice for newly arrived asylum seekers
- Signposting to other relevant services
- Referrals to our Early Intervention Workshops for more detailed information on the asylum process
The Pearce Institute
The Fairfield Hall
840 Govan Road